No matter how perfect the products we offer are, unless the customer knows how to install them, maintain and operate the equipment there is the distinct possibility that the quality of PowerParts® will be questioned. It is therefore a must that we make sure, to the best of our ability, that the customer is trained. It is for this reason that EnDyn is committed to customer training.
An understanding of all quality procedures, policies and activities is mandatory for all employees within EnDyn. We maintain a quality system which continually reviews its operations with the aim of eliminating all product non-conformity as well as improving quality, products, services, costs and the relationships with customers and suppliers.
The principles of corrective and preventive action, which prevents the reoccurrence and occurrence of problems are incorporated within the quality system.
EnDyn has specific targets on the minimum times per year we visit Distributors, Agents, Representatives, Vendors and most importantly, our Customers. In addition, we hold weekly sales and quarterly management meetings to improve internal communications. EnDyn realizes that Quality Service is only obtainable with continued improvements in communications.
Typical tracking items include: date received, acknowledge date, committed delivery date, and actual ship date. Back-orders are tracked by commitment date with follow-up on a weekly basis.
PowerParts® are shipped from modern machining, warehouse, and service facilities dedicated only to complete coverage of SUPERIOR® and AJAX® equipment. EnDyn ships before our competition can enter a customer’s request order into their system. Standard overnight freight service from Alice to Houston Intercontinental Airport, or the Houston Ship Channel results in a minimum of a four (4) days time savings for international orders.
24-hours a day, 7 days a week delivery of quality parts is the major factor associated with our continuing success. Over 35,000 line items representing in excess of $5,000,000 (US) is located in our Alice, Texas warehouse inventory. An additional $5,000,000 of inventory is strategically located in our Domestic and International distributor network.
A majority of this $10,000,000 inventory is normal daily usage parts which are available for same day delivery. This means that 90% of an end-users parts needs are currently in stock.
Exchange-remanufactured assemblies and complete engine/compressors are remanufactured to as new specifications and carry a new unit one (1) year warranty. Services are warranted for six (6) months.
In addition, any complaint that may arise is either answered immediately or a commitment to when we will have an answer is given within 60 minutes of a received complaint.